ALLOW & DENY LIST


Follow the steps below to allow e-mails from specific
e-mail addresses or entire domains.

1

IN YOUR QUARANTINE SUMMARY REPORT

You are shown a list of e-mails that have been quarantined by the spam filter. Within the report, you are given the options to 'Preview' or 'Allow & Release'. If you choose to allow and release a specific e-mail it will release the e-mail within the report to your inbox and that e-mail address will no longer be blocked by the spam filter.

NOTE: Many companies/brands use multiple e-mail addresses to contact customers so it's possible that e-mails from them would still get quarantined by the spam filter. If this is an issue for you and you would like to allow all e-mails from a company or brand, you will need to allow the domain.

2

TO ALLOW E-MAILS FROM A DOMAIN,

You will need to access the spam filter's control panel. You can access the control panel by logging in at www.portal.fusemail.com and using your HAL-PC e-mail and your spam filter password or by opening a previous Quarantine Summary Report in your inbox and clicking "Login to control panel" on the top-right of the e-mail. (Find a detailed walkthrough of how to reset your spam filter password here.)

3

Once logged in,

Select 'Allow & Deny' on the left sidebar. It will open a sub-menu with 'Allow List' and 'Deny List'. Select 'Allow List'. 

4

ON THE RIGHT SIDE OF THE ALLOW LIST PAGE

You will see a space where you can enter a sender's e-mail, domain or IP address. Type in the domain you would like to allow permanently (e.g. www.domain.com) and click 'Add'. You will now receive all e-mails to your inbox from the domain you entered.

Office Hours

Monday - Friday
10a - 6p

Address

5959 Westheimer Rd. Ste. 105
Houston, TX 77057

Contact

Phone: (713) 993-3300
E-mail: support@hal-pc.org